Understanding Affluent Clients- One Day WorkShop

Course Overview

The relationship between the luxury business and the affluent customer is a step beyond the usual service encounter; every customer brings expectations to the business in terms of the service they will receive, but the luxury customers' expectations are considerably higher. Not only this, but each service interaction adds another layer to the quality perceptions the customer holds of your brand; whether those perceptions are positive or negative will depend upon how well your staff understand the lifestyle of their customer. For luxury businesses, the answer is to deliver a more personalised, bespoke experience, and with this comes an unprecedented opportunity for relationship growth and development. This half-day course will give your team the confidence and tools to better understand their affluent customers, whilst also ensuring that your business looks professional, sharp and in control.

Other Information

Cost: $1199 + HST
Duration: 1 Day (10 am to 5 pm with one hour lunch break)
Class Size: 1-3 participants
Registration Deadline: 4 weeks from first day of workshop We offer a 10% discount for each additional participant.

Payment Options:

  1. Individuals wishing to pay through Visa/Mastercard/Amex can call us at 647-748-7770
  2. For organizations wishing to pay through a company cheque, please request an Invoice and mail a cheque pay able to " 1437467 Ontario Inc" and mail to: 4789 Yonge Street, Suite 1014, North York, ON M2N 0G3

For More information please call us at 1-647-748-7770 or Email us at: support@train4career.net