Successfull Sales On Telephone- One Day WorkShop

Course Overview

This telephone sales course will:
  1. Teach participants how to make the most of the telephone as a sales and communication tool.
  2. Offer ideas for establishing rapport over the phone.
  3. Suggest techniques for improving listening and questioning skills.
  4. Provide a framework for making calls.
Available Formats
  1. Conference Breakout
  2. One-Day Course
  3. Webinar
Course Overview

In this day of information overload, the telephone is a tool for connecting with a personal approach. Its effective use can dramatically increase anyone's sales success.

Program Objectives
  1. Explain ways to build trust and respect.
  2. Learn to warm up their sales approach if fearful of cold calling.
  3. Identify ways to make a positive first impression.
  4. Explain strategies that will help them speak to the decision maker.
  5. Create a script to maximize efficiency on the phone.
  6. Learn what to say to create interest, handle objections, and close the sale.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).

Workshop Outline

  1. Touch That Dial: Change Your Outlook:
    To start the program, participants will explore what the status quo means for participants and for their customers. Next, they will examine ways to build trust and respect.
  2. Uncross Those Wires: The Importance of Good Communication Skills:
    During this portion of the program, participants will develop their listening and questioning skills, and they will practice a script that can be used for any sales call.
  3. Operator Assistance: Pre-Call Planning
    We do not believe in a canned call, but we do believe in a planned call. This segment will explain the difference between those types of calls and how to sound natural and not over rehearsed.
  4. Phone Tag and Call Backs: Dealing with the Unexpected
    In this portion of the program, participants will discuss some ways to make the most of voicemail: what every message should include, how to leave messages that get results, and what solutions are available for flubbed messages that cannot be re-recorded. They also will identify ways to avoid missed opportunities by tracking their calls and following up.
  5. No Hang-Ups: Closing the Sale
    This final part of the course provides participants with some ways to ask for and close sales.

Other Information

Cost: $1199 + HST
Duration: 1 Day (10 am to 5 pm with one hour lunch break)
Class Size: 1-3 participants
Registration Deadline: 4 weeks from first day of workshop We offer a 10% discount for each additional participant.

Payment Options:

  1. Individuals wishing to pay through Visa/Mastercard/Amex can call us at 647-748-7770
  2. For organizations wishing to pay through a company cheque, please request an Invoice and mail a cheque pay able to " 1437467 Ontario Inc" and mail to: 4789 Yonge Street, Suite 1014, North York, ON M2N 0G3

For More information please call us at 1-647-748-7770 or Email us at: support@train4career.net