This telephone sales course will:
- Teach participants how to make the most of the telephone as a sales and communication tool.
- Offer ideas for establishing rapport over the phone.
- Suggest techniques for improving listening and questioning skills.
- Provide a framework for making calls.
Available Formats
- Conference Breakout
- One-Day Course
- Webinar
Course Overview
In this day of information overload, the telephone is a tool for connecting with a personal approach. Its effective use can dramatically increase anyone's sales success.
Program Objectives
- Explain ways to build trust and respect.
- Learn to warm up their sales approach if fearful of cold calling.
- Identify ways to make a positive first impression.
- Explain strategies that will help them speak to the decision maker.
- Create a script to maximize efficiency on the phone.
- Learn what to say to create interest, handle objections, and close the sale.
The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).
