| SKILLSOFT WORKSHOPS 2021 |
| Workshops |
Duration(Days) |
Days |
Dates |
| Complaint Handling |
One Day |
Wed |
Jan. 6, Jan. 20, Feb. 3, Feb.10, Mar. 3, Mar. 17, Apr.7, Apr. 14, May 5, May 12, June. 2, Jun. 16, July 7, July 21, Aug. 4, Aug. 18, Sept. 1, Sept. 15, Oct. 6, Oct. 20, Nov. 3, Nov. 17, Dec. 1, Dec. 15.
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| Conflict Management |
One Day |
Fri |
Jan. 1, Jan. 15, Feb. 5, Feb.12, Mar. 5, Mar. 19, Apr. 2, Apr. 16, May 7, May 14, June. 4, Jun. 18, July 2, July 23, Aug. 6, Aug. 20, Sept. 3, Sept. 17, Oct. 1, Oct. 15, Nov. 5, Nov. 19, Dec. 3, Dec. 17. |
|
| Consultative Selling |
Two Days |
Tue/Wed |
Jan. 5/6, Jan. 19/20, Feb. 2/3, Feb. 23/24, Mar. 2/3, Mar. 9/10, Apr. 6/7, Apr. 13/14, May 4/5, May 11/12, June. 1/2, Jun. 15/16, July . 6/7, July 13/14, Aug. 10/11, Aug. 17/18, Sept. 7/8, Sept. 14/15, Oct. 7/8, Oct. 14/15, Nov. 2/3, Nov. 16/17, Dec. 7/8, Dec. 14/15.
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| Control and Balance |
Three Days |
Wed/Thur/Fri |
Jan. 6/7/8, Jan. 13/14/15, Feb. 3/4/5, Feb. 10/11/12, Mar. 3/4/4, Mar. 10/11/12, Apr. 7/8/9, Apr. 14/15/16, May 5/6/7, May 12/13/14, June. 2/3/4, Jun. 16/17/18, July 7/8/9, July 14/15/16, Aug. 11/12/13, Aug. 18/19/20, Sept. 8/9/10, Sept. 15/16/17, Oct. 6/7/8, Oct. 13/14/15, Nov. 3/4/5, Nov. 17/18/19, Dec. 1/2/3, Dec. 8/9/10. |
|
Customer Service
Excellence |
One Day |
Wed |
Jan. 6, Jan. 20, Feb. 3, Feb.10, Mar. 3, Mar. 17, Apr.7, Apr. 14, May 5, May 12, June. 2, Jun. 16, July 7, July 21, Aug. 4, Aug. 18, Sept. 1, Sept. 15, Oct. 6, Oct. 20, Nov. 3, Nov. 17, Dec. 1, Dec. 15.
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Customer Service
Skills |
Three Days |
Wed/Thur/Fri |
Jan. 6/7/8, Jan. 13/14/15, Feb. 3/4/5, Feb. 10/11/12, Mar. 3/4/4, Mar. 10/11/12, Apr. 7/8/9, Apr. 14/15/16, May 5/6/7, May 12/13/14, June. 2/3/4, Jun. 16/17/18, July 7/8/9, July 14/15/16, Aug. 11/12/13, Aug. 18/19/20, Sept. 8/9/10, Sept. 15/16/17, Oct. 6/7/8, Oct. 13/14/15, Nov. 3/4/5, Nov. 17/18/19, Dec. 1/2/3, Dec. 8/9/10.
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|
| CV Content |
Three Days |
Tue/Wed/Thur |
Jan. 5/6/7, Jan. 19/20/21, Feb. 2/3/4, Feb. 23/24/25, Mar. 2/3/4, Mar. 9/10/11, Apr. 6/7/8, Apr. 13/14/15, May 4/5/6, May 11/12/13, June 1/2/3, Jun. 15/16/17, July 6/7/8, July 13/14/15, Aug. 10/11/12, Aug. 17/18/19, Sept. 7/8/9, Sept. 14/15/16, Oct. 5/6/7, Oct. 12/13/14, Nov. 2/3/4, Nov. 16/17/18, Dec. 7/8/9, Dec. 14/15/16. |
|
| Demand Planning |
One Day |
Thur |
Jan. 7, Jan. 14, Feb. 4, Feb.11, Mar. 4, Mar. 18, Apr. 1, Apr. 15, May 6, May 13, June. 3, Jun. 17, July 1, July 22, Aug. 5, Aug. 19, Sept. 2, Sept. 16, Oct. 7, Oct. 14, Nov. 4, Nov. 18, Dec. 2, Dec. 16. |
|
| Digital E-commerce |
One Day |
Fri |
Jan. 1, Jan. 15, Feb. 5, Feb.12, Mar. 5, Mar. 19, Apr. 2, Apr. 16, May 7, May 14, June. 4, Jun. 18, July 2, July 23, Aug. 6, Aug. 20, Sept. 3, Sept. 17, Oct. 1, Oct. 15, Nov. 5, Nov. 19, Dec. 3, Dec. 17.
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| Emotional Intelligence |
One Day |
Tue |
Jan. 5, Jan. 19, Feb. 2, Feb. 23, Mar.2, Mar. 9, Apr.6, Apr. 13, May 4, May 11, June. 1, Jun. 15, July 6, July 13, Aug. 10, Aug. 17, Sept. 7, Sept. 14, Oct. 5, Oct. 12, Nov. 2, Nov. 16, Dec. 7, Dec. 14.
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Emotional Intelligence
Communication |
One Day |
Fri |
Jan. 1, Jan. 15, Feb. 5, Feb.12, Mar. 5, Mar. 19, Apr. 2, Apr. 16, May 7, May 14, June. 4, Jun. 18, July 2, July 23, Aug. 6, Aug. 20, Sept. 3, Sept. 17, Oct. 1, Oct. 15, Nov. 5, Nov. 19, Dec. 3, Dec. 17. |
| Handling Complaints |
One Day |
Wed |
Jan. 6, Jan. 20, Feb. 3, Feb.10, Mar. 3, Mar. 17, Apr.7, Apr. 14, May 5, May 12, June. 2, Jun. 16, July 7, July 21, Aug. 4, Aug. 18, Sept. 1, Sept. 15, Oct. 6, Oct. 20, Nov. 3, Nov. 17, Dec. 1, Dec. 15. |
| Hire Smart |
One Day |
Fri |
Jan. 1, Jan. 15, Feb. 5, Feb.12, Mar. 5, Mar. 19, Apr. 2, Apr. 16, May 7, May 14, June. 4, Jun. 18, July 2, July 23, Aug. 6, Aug. 20, Sept. 3, Sept. 17, Oct. 1, Oct. 15, Nov. 5, Nov. 19, Dec. 3, Dec. 17.
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| Interview Coaching |
One Day |
Mon |
Jan. 4, Jan. 18, Feb. 1, Feb.22, Mar.1, Mar. 8, Apr.5, Apr. 12, May 3, May 10, June. 7, Jun. 14, July 5, July 12, Aug. 9, Aug. 16, Sept. 6, Sept. 13, Oct. 4, Oct. 11, Nov. 1, Nov. 8, Dec.6, Dec. 13. |
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