At the core of this training course, participants will learn and practice a proven, step-by-step sales questioning model they can use immediately in any sales situation.
What You Will Learn
- RExplain what motivates customers to buy
- Explain the four buyer personality styles and adapt to build rapport
- The simple 5-step sales process for confidence, energy, and focus
- Learn a powerful sales questioning technique to enable better understanding of customers
- Overcome common objections and close the sale.
- Make the best out of each interaction with every customer.
Energy, Commitment & Passion
Many sales executives believe that focusing on sales and achieving sales targets affects the level of customer service they provide. However, when retail employees focus on how their customers feel throughout the buying experience, they deliver excellent service and develop valuable two-way relationships. At the core of this training course, participants will learn and practice a proven, step-by-step sales questioning model they can use immediately in any sales situation. This powerful sales questioning technique is all about asking the right questions in the right order. It is designed to increase the likelihood of making a sale by better understanding customer needs while maintaining a great customer experience. By following this proven questioning model your retail sales professionals will confidently lead their customers successfully through the buying experience.
Topics Covered
- Linking sales and customer service
- Know your stuff and your customer
- Create the selling opportunity
- Matching customer needs
- Handle objections and close the sale
- After sales and follow-up
