Passionate Retailer- One Day WorkShop

Course Overview

A one day customer excellent programme, designed specifically for front line sales people in a retail environment.

What you will learn

  1. Handle business introductions professionally
  2. Create and maintain an impression of credibility, power and efficiency
  3. Create a great first impression
  4. Grooming & personal appearance
  5. Proper written communication etiquette
  6. Etiquette, protocol and manners of formal dining

Energy, Commitment & Passion

This one-day customer service training program is designed specifically for retail front line sales agents. It will equip them with a customer service excellence foundation to engage better with customers, portray energy and commitment as well as clearly understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication. Delegates will learn how to manage challenging customer interactions and relationships to deliver outstanding service.

Topics Covered

  1. Customer Motivation
  2. Rapport = Results
  3. Body Language
  4. Language of influence
  5. High Intensity interactions

Other Information

Cost: $1199 + HST
Duration: 1 Day (10 am to 5 pm with one hour lunch break)
Class Size: 1-3 participants
Registration Deadline: 4 weeks from first day of workshop We offer a 10% discount for each additional participant.

Payment Options:

  1. Individuals wishing to pay through Visa/Mastercard/Amex can call us at 647-748-7770
  2. For organizations wishing to pay through a company cheque, please request an Invoice and mail a cheque pay able to " 1437467 Ontario Inc" and mail to: 4789 Yonge Street, Suite 1014, North York, ON M2N 0G3

For More information please call us at 1-647-748-7770 or Email us at: support@train4career.net