A one day customer excellent programme, designed specifically for front line sales people in a retail environment.
What you will learn
- Handle business introductions professionally
- Create and maintain an impression of credibility, power and efficiency
- Create a great first impression
- Grooming & personal appearance
- Proper written communication etiquette
- Etiquette, protocol and manners of formal dining
Energy, Commitment & Passion
This one-day customer service training program is designed specifically for retail front line sales agents. It will equip them with a customer service excellence foundation to engage better with customers, portray energy and commitment as well as clearly understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication. Delegates will learn how to manage challenging customer interactions and relationships to deliver outstanding service.
Topics Covered
- Customer Motivation
- Rapport = Results
- Body Language
- Language of influence
- High Intensity interactions
