Managing Performance- Two Days WorkShop

Topics Covered

1. Importance of Managing Performance:

   Establishing the key elements to a managing performance approach, why this is important and the benefits it can have for a manager.

2. Making Performance Management Work:

   Changing current perceptions to performance management and highlighting the key factors that will help make it a success for managers.

3. Setting Goals:

   Identifying what makes goal setting work and how it underpins the entire managing performance process. Linking goal setting to record keeping to ensure effective processes.

4. Reasons for Poor Performance:

   Highlighting the underlying factors behind poor performance and individual mindsets.

5. Helping Poor Performers:

   Focusing on behaviour and results- translating "attitude" to observed behaviours and looking to create improvement opportunities. Activities that review specific workplace scenarios.

6. Guiding High Performers:

   Establishing boundaries, creating opportunities, giving feedback and knowing when to praise.

7. Managing Conflict and Discipline:

   Resolving conflict issues and embracing the opportunity disagreement can provide. Looking at the key components of discipline and following a set structure for implementation.

8. Performance Conversations:

   A practical activity following theoretical set-up that allows participants to practice and review the skills of effective performance communication.

9. Cost Analaysis:

   Looking at each participants area of responsibility and creating a cost benefit analysis plan.