This training course will provide your participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.
What you will learn:
- Define conflict and how to identify it.
- Explain positions and interests and why conflict is so hard to resolve.
- Identify the stages of conflict and the five methods of dealing with it.
- Follow set approaches to handling conflict.
Recognise and Resolve Conflict:
Conflict can be hugely damaging to the success of your organisation. At a high level, disputes can literally tear a company in two. But anywhere conflict arises, it creates a tense and unproductive work environment. Teams that are able to resolve conflict, are a winning combination of people. Much of a companies success is about overcoming problems successfully, as a leader, it is important that you understand how to recognise and resolve conflict quickly and effectively.
