Managing Conflicts- One Day WorkShop

Course Overview

This training course will provide your participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.

What you will learn:

  1. Define conflict and how to identify it.
  2. Explain positions and interests and why conflict is so hard to resolve.
  3. Identify the stages of conflict and the five methods of dealing with it.
  4. Follow set approaches to handling conflict.

Recognise and Resolve Conflict:

Conflict can be hugely damaging to the success of your organisation. At a high level, disputes can literally tear a company in two. But anywhere conflict arises, it creates a tense and unproductive work environment. Teams that are able to resolve conflict, are a winning combination of people. Much of a companies success is about overcoming problems successfully, as a leader, it is important that you understand how to recognise and resolve conflict quickly and effectively.

Topics Covered

  1. What is conflict?

    Helping participants to understand and appreciate how conflict occurs, whilst reviewing their own experiences.

  2. How to spot conflict?

    Looking at the tell-tale signs and the more predictable behaviours inherent with conflict.

  3. Defining Behaviour:

    A look at the behavioural aspect of conflict. How our desires drive our behaviour and what this means.

  4. Positions and Interests:

    A further exploration of how people focus on positions when working on interests can produce better results.

  5. The stages of conflict:

    Plotting the typical path that a conflict follows and relating this to participant's own experience.

  6. Five methods:

    Exploring the methods individuals use to manage conflict, which are: Avoiding, Accommodating, Forcing, Compromising, Collaborating.

  7. Mediating conflict:

    How to manage the process of helping others resolve conflicts without becoming embroiled.

Other Information

Cost: $1199 + HST
Duration: 1 Day (10 am to 5 pm with one hour lunch break)
Class Size: 1-3 participants
Registration Deadline: 4 weeks from first day of workshop We offer a 10% discount for each additional participant.

Payment Options:

  1. Individuals wishing to pay through Visa/Mastercard/Amex can call us at 647-748-7770
  2. For organizations wishing to pay through a company cheque, please request an Invoice and mail a cheque pay able to " 1437467 Ontario Inc" and mail to: 4789 Yonge Street, Suite 1014, North York, ON M2N 0G3

For More information please call us at 1-647-748-7770 or Email us at: support@train4career.net