After completing this course, students will know how to:
- Focusing on people: the key to successful leadership
- Debunking the charisma requirement
- Defining leadership and leadership effectiveness
- Linking the responsibilities, competencies and behaviors of successful leaders
Structuring Effective Work Design
Identifying the components of effective teamwork
- The power of team-owned ground rules
- Optimizing team structure
Designing effective work assignments
- Matching task-to-team organization
- Selecting the best team design
Shaping the Leadership Thought Process
Managing beyond your team boundaries
- Protecting the team from outside pressure and disturbance
- Influencing key players to secure resources
Questioning leadership conventions
- Countering the myth of "Big L" leadership
- Applying quiet leadership skills
Harnessing the Power of Motivation and Performance Measurement
Building team-led effectiveness
- Analyzing the subtle forces of measurement
- Measuring what matters
- Building a positive psychological contract
- Tuning measures to optimize results
Overcoming roadblocks to productivity
- Motivating others by winning their cooperation
- Ranking team member motivators
Forging Your Role as a Leader
Integrating management and leadership
- Distinguishing the five components of effective leadership
- Applying leadership in service delivery teams
Refining a powerful leadership approach
- Encouraging feedback for enhanced performance
- Building performance through emotionally intelligent leadership
Adopting a servant-leadership role
- Making the team your primary customer
- Enhancing individual and team capabilities
- Enabling the team as a key leadership activity
Adapting Your Leadership Role to Accommodate Difference
Expanding your leadership perspective and capabilities
- Adopting attitudes and expectations to enhance performance
- Taking on the challenge of leadership excellence
Converting difference into team effectiveness
- Appreciating the uniqueness of each team member
- Capitalizing on the differences and diversity of your team
Pinpointing chokepoints in team dynamics
- Modeling your team as a system
- Optimizing system effectiveness
Communication Strategy
Applying a diverse communication approach
- Matching channels for communication clarity
- Identifying situations that impact team performance
- Applying a dispassionate approach to conflict resolution
- Managing for agreement and handling conflict
Planning Your Transition to Successful Leadership
- Building your vision for your high-performing team
- Matching your leadership strategies to your team realities
- Managing reentry into the workplace
- Setting performance milestones to evaluate your success
The elements of successful communication
- The causal link between climate, mood and productivity
- Recognizing mutual communication styles
- The dominance of emotion in communication and thought
