- Emotional Intelligence- Learning a Different "Smarts":
This interactive program kicks off with a discussion about emotional intelligence and how people can benefit from paying attention to their emotions and the feelings of others. Working in teams the group will describe what they already know about the four quadrants of emotional intelligence and the actions emotionally intelligent people take to be self-aware, manage their reactions, understand social dynamics, and manage relationships.
- One Person, Three Brains- Understanding Thinking, Feeling, and Acting:
Segment two of the seminar explores the physiology of the brain. Participants will discover how emotional responses can lead to behaviors they later regret if they don't know how to manage what is happening.
- Take Five- Introducing Emotional Intelligence Competencies:
Daniel Goleman's groundbreaking book on emotional intelligence identifies five competencies emotionally aware people possess: self-awareness, self-regulation, motivation, empathy, and the ability to manage relationships. This course segment introduces each. In this part of the program, participants will complete a style profile. The results from this assessment will help group members identify any natural strengths or possible challenges they may face when adopting behaviors associated with Goleman's competencies.
- Self-Awareness- Naming that Feeling:
During this workshop module, participants will review Robert Plutchik's wheel of emotions. Next, they will consider several scenarios and how they would feel about each. Finally, group members will discuss how different emotions can lead to alternative behavior choices and dissimilar end results.
- Self-Regulation- Looking Through Another Window:
People who can "snap out of it" usually perform better than those who wallow in doom and gloom. In this part of the seminar, participants will explore self-talk, reframing, and how they can use these tools to manage their reactions to emotion.
- Self-Motivation- Desiring to Improve:
Emotionally mature people share several traits. They are committed to improving themselves and persevere in the face of adversity. This part of the program examines factors that drive people to act and the techniques participants can use to motivate themselves.
- Social Awareness- Paying Attention to the World Around:
Emotionally Intelligent people are keenly aware of how others are feeling. During this course segment, participants will learn how to look for cues, ask questions for better understanding, and empathize with another person's point of view.
- Relationship Management- Putting It Together:
Armed with an understanding of the previous sections, in this part of the workshop participants will explore the four criteria they should consider as they manage their relationships with others: decisions, interactions, outcomes, needs.
- Action Planning- Deciding What's Next:
This course concludes with an action planning session. Participants will identify the behaviors they plan to stop, those they intend to start, and the ones they should continue.
