Customer Service Skills- Three Days WorkShop

Course Overview

Create explosive sales growth with the techniques you'll learn from this workshop. This will give you the attitude, confidence and systems you need. As rightly said People don't like to be sold, but they love to BUY! Let this workshop show you how to tap into the desire to buy in a way you never could before.

What You Will Cover:

Build a positive sales attitude Gain the customers' perspective Build a tool kit that will attract customers to you Connect through networking and internetworking Engage prospects more Deliver powerful sales presentations Overcome buyer objections with confidence Gain commitment and earn the sale. Build loyalty through customer service excellence Stay top of mind with your customers Raise the bar and exceed customer's expectations. Learn how to confidently counter your most common buyer objections and handle difficult customers.

When you finish this program, you will be able to:

Build relationships by giving value first uncover buying motives to attract sales success. Target the best opportunities in you network for repeat business. Build alignment with buyers. Effectively utilize business social media for sales. Confidently counter your most common buyer objections and handle difficult customers. Understand and act on buyer signals. commitments that earn the sale. Ask for the order. Manage relationships after the sale. Create customer loyalty through service excellence.

Course Objectives:

Develop a positive attitude to generate a predictable sales success. Strengthen relationships by building credibility and customer loyalty. Remove risks and create solutions to gain buyer commitment. Apply business social media strategies to stay in touch with customers. Develop a motivating personal vision to achieve sales success.

Modules

  1. Module 1- SALES SUCCESS ATTITUDE:

    Explain how a positive attitude can help lead to sales results Interpret how great your attitude is today and your beliefs are today Examine what's blocking your attitude and why so you can grow a positive one Identify actions to improve your attitude.

  2. Module 2- PREPARE TO WALK IN THE PROSPECT'S SHOES:

    Practice preparing for sales success Recognize the elements of sales success preparation Identify different buyer characteristics Learn how to qualify a prospect Examine how 'giving value first' can help build the relationship.

  3. Module 3- ATTRACT THEM LIKE A MAGNET:

    Identify the value you offer to attract prospects and customers uncover buying motives to attract sales success. Recognize the power of business social media to build a platform, choose champions that can help attract others.

  4. Module 4- CONNECT THROUGH NETWORKING AND INTERNETWORKING:

    Identify the best opportunities for networking examine how you can help ensure loyal customers return to buy recognize the best opportunities in your network to earn repeat business test how to have the prospect begin to like you, believe in you, have confidence in you, and trust you.

  5. Module 5- ENGAGE THEM SO THEY WANT TO BUY:

    Examine how being friendly can help relationships create questions that create an atmosphere where customers want to buy emply strategies so that buyers want to talk about their interests practice active listening that can lead to buying signals.

  6. Module 6- PRESENTATION RULES:

    Display confidence to set the tone for sales success. Apply unique solutions that will attract each buyer formulate solutions that appeal to buyer's logic and emotions. Differentiate yourself from the competition with creativity.

Other Information

Cost: $3199 + HST
Duration: 3 Days (10 am to 5 pm with one hour lunch break)
Class Size: 1-3 participants
Registration Deadline: 4 weeks from first day of workshop We offer a 10% discount for each additional participant.

Payment Options:

  1. Individuals wishing to pay through Visa/Mastercard/Amex can call us at 647-748-7770
  2. For organizations wishing to pay through a company cheque, please request an Invoice and mail a cheque pay able to " 1437467 Ontario Inc" and mail to: 4789 Yonge Street, Suite 1014, North York, ON M2N 0G3

For More information please call us at 1-647-748-7770 or Email us at: support@train4career.net