The one-day Customer Excellence training course has been designed to enhance your organisation's customer service offering. The course focuses on palpable actions that participants can take back to the workplace and implement quickly and easily.
What you will learn:
- Improve customer retention.
- Protect and enhance the organisation's reputation.
- Ensure customers leave feeling appreciated and understood.
- Ensure your staff find customer interaction more rewarding and pleasant.
- Create positive word of mouth.
Creating Unforgettable Experiences:
Positive customer relationships are crucial to survival in today's competitive marketplace. In fact, the quality of your customer care can sometimes be the only difference between you and your competitors. Customer care is not just about dealing with upset customers. It's about creating a positive experience whenever dealing with them. But with customers now less tolerant and more demanding, it's a huge challenge for us to meet these demands.
