Customer Service Excellence- One Day WorkShop

Course Overview

The one-day Customer Excellence training course has been designed to enhance your organisation's customer service offering. The course focuses on palpable actions that participants can take back to the workplace and implement quickly and easily.

What you will learn:

  1. Improve customer retention.
  2. Protect and enhance the organisation's reputation.
  3. Ensure customers leave feeling appreciated and understood.
  4. Ensure your staff find customer interaction more rewarding and pleasant.
  5. Create positive word of mouth.

Creating Unforgettable Experiences:

Positive customer relationships are crucial to survival in today's competitive marketplace. In fact, the quality of your customer care can sometimes be the only difference between you and your competitors. Customer care is not just about dealing with upset customers. It's about creating a positive experience whenever dealing with them. But with customers now less tolerant and more demanding, it's a huge challenge for us to meet these demands.

Topics Covered

  1. Importance of Customer Care:

    Examining why customer care is important for businesses and the effects of poor customer care.

  2. Customer Perception:

    How do customers perceive the "brand" of the business?

  3. Your Customer Brand:

    Exploring the participants own "customer brand" and the fact that "people buy people". How they are currently perceived by customers and what they can do to change this.

  4. Transactional vs Relational:

    What type of service a customer expects from us and how to change from transactional to relational service.

  5. Little things- big difference:

    Helping participants to realise that the smallest thing can affect a customer's experience. Identifying what "little things" irritate them as customers and changing these behaviours.

  6. Spotting the GAPS:

    What participants can do to improve their current levels of service and how to keep this consistent.

  7. Mind Mapping:

    Unite learning through mind mapping.

  8. Developing Customer Values:

    What are the values participants should live by in the customer environment? Participants identify their own values and commit to them.

Other Information

Cost: $1199 + HST
Duration: 1 Day (10 am to 5 pm with one hour lunch break)
Class Size: 1-3 participants
Registration Deadline: 4 weeks from first day of workshop We offer a 10% discount for each additional participant.

Payment Options:

  1. Individuals wishing to pay through Visa/Mastercard/Amex can call us at 647-748-7770
  2. For organizations wishing to pay through a company cheque, please request an Invoice and mail a cheque pay able to " 1437467 Ontario Inc" and mail to: 4789 Yonge Street, Suite 1014, North York, ON M2N 0G3

For More information please call us at 1-647-748-7770 or Email us at: support@train4career.net