The one-day Customer Excellence training course has been designed to enhance your organisation's customer service offering. The course focuses on palpable actions that participants can take back to the workplace and implement quickly and easily.
What you will learn:
Creating Unforgettable Experiences:
Positive customer relationships are crucial to survival in today's competitive marketplace. In fact, the quality of your customer care can sometimes be the only difference between you and your competitors. Customer care is not just about dealing with upset customers. It's about creating a positive experience whenever dealing with them. But with customers now less tolerant and more demanding, it's a huge challenge for us to meet these demands.
Examining why customer care is important for businesses and the effects of poor customer care.
How do customers perceive the "brand" of the business?
Exploring the participants own "customer brand" and the fact that "people buy people". How they are currently perceived by customers and what they can do to change this.
What type of service a customer expects from us and how to change from transactional to relational service.
Helping participants to realise that the smallest thing can affect a customer's experience. Identifying what "little things" irritate them as customers and changing these behaviours.
What participants can do to improve their current levels of service and how to keep this consistent.
Unite learning through mind mapping.
What are the values participants should live by in the customer environment? Participants identify their own values and commit to them.
Cost: $1199 + HST
Duration: 1 Day (10 am to 5 pm with one hour lunch break)
Class Size: 1-3 participants
Registration Deadline: 4 weeks from first day of workshop
We offer a 10% discount for each additional participant.
Payment Options:
Enquire about the Customer Service Excellence workshop in Toronto, Canada provided by Train4career. Call us today for Customer Service Excellence workshop in Toronto at 1-647-748-7770/71 or email us at: support@train4career.net