Conflict Management- One Day WorkShop

Course Overview

Many frustrations and stresses can be traced to discomfort in handling conflict situationsThis workshop focuses on the application and practice of the skills necessary to:

  1. Identify conflict resolution styles
  2. Choose an effective conflict resolution strategy
  3. Provide negative feedback
  4. Respond to criticism
  5. Disagree diplomatically


  1. Differentiating aggressiveness, non- assertiveness and assertiveness
  2. Using assertive communication
  3. Being persuasive
  4. Providing negative feedback
  5. Saying no, without guilt
  6. Disagreeing diplomatically
  7. Controlling feelings and emotions
  8. Working with others to resolve conflicts
  9. Learning how to not manipulate or be manipulated
  10. Recognizing when to confront & when to ignore

Other Information

Cost: $1199 + HST
Duration: 1 Day (10 am to 5 pm with one hour lunch break)
Class Size: 1-3 participants
Registration Deadline: 4 weeks from first day of workshop We offer a 10% discount for each additional participant.

Payment Options:

  1. Individuals wishing to pay through Visa/Mastercard/Amex can call us at 647-748-7770
  2. For organizations wishing to pay through a company cheque, please request an Invoice and mail a cheque pay able to " 1437467 Ontario Inc" and mail to: 4789 Yonge Street, Suite 1014, North York, ON M2N 0G3

For More information please call us at 1-647-748-7770 or Email us at: