- Communicating to Influence and Inspire- A Starting Point:
This training session begins with a discussion of what diplomacy and tact are and why they are important skills to practice and develop. In this foundation lesson, participants will evaluate the communication styles of several well-known people and list the strengths and weaknesses of each.
- Building Personal Credibility- Understanding Different Communication Style:
The next section shifts the focus inward to each participant's personal communication style. Using the Business Training Works' signature diagnostic tool, The Communication Jungle, participants will learn to identify their own behavioral styles, the styles of their coworkers and clients, and how to adjust for better communication.
- Be SMART- Goal Setting for Peak Performance:
Delegating and setting realistic and manageable goals are critical skills for managers and supervisors to possess. This segment explores the components of SMART goals and allows participants to practice delegating and communicating goals and expectations to the people they supervise. Special emphasis is placed on developing employees and grooming them for additional opportunities.
- Know-It-Alls, Talkers, and Bullies- Managing Hecklers:
It is sometimes said that "there is one in every group." A difficult person makes the job of a presenter a challenge at best. Learning how to manage those audience members who "don't want to be there" is an essential skill of top speakers. This module explores handling difficult people and challenging situations.
- Difficult Personalities and Difficult Situations- Dealing with Challenges:
In this segment, participants develop solutions for effectively managing difficult personalities and difficult situations. From "negaholics" to backstabbers, and whiners to minimal contributors, participants discuss better ways in which to communicate and manage those whose actions make the process harder.
- Stop Shaking in Your Shoes- How to Overcome the Fear of Public Speaking:
Fear is a reason many people do not enjoy public speaking. This segment looks at the reasons for fear and techniques to overcome it. Participants will be given a checklist for projecting the best possible image. Say goodbye to "um," "ah," and "you know".
- Flipcharts, Power Point, and Slides- Effective Visual Aids:
Choosing and using visual aids are integral parts of many presentations. This program concludes with a review of available options and the benefits and drawbacks of each.
