Communicating as a Leader- Two Days WorkShop

Course Overview

Effective communication is a critical element of successful supervision and leadership. From one-on-one discussions to group presentations, "Communicating with Influence" shows busy managers how to get positive results using proven communication techniques.

This communication skills course for managers will:

  1. Explain what good communication looks and sounds like.
  2. Identify communication styles and how to manage up, down, and sideways to people of all types.
  3. Outline the skills needed to clearly communicate with direct reports.
  4. Provide a clear model for providing coaching and performance feedback.
  5. Give clear guidance for improving listening and questioning skills.
  6. Suggest tactics for effectively dealing with difficult people.
  7. Define the components of a well-run meeting and tactics for reproducing consistent results.
  8. Offer one-on-one coaching for improving presentation skills.

Program Objectives:

  1. Demonstrate the use of open and closed questions.
  2. Identify your behavioral style and its unique challenges.
  3. Describe a model of feedback, communication, and listening.
  4. Set SMART goals.
  5. List tactics for dealing with difficult people.
  6. Organize information in a clear and concise manner.
  7. Create an attention grabbing introduction.
  8. Implement techniques for varying your vocal tones and body language.
  9. Develop strategies for handling hecklers, bullies, and other participants.

Workshop Outline

  1. Communicating to Influence and Inspire- A Starting Point:

    This training session begins with a discussion of what diplomacy and tact are and why they are important skills to practice and develop. In this foundation lesson, participants will evaluate the communication styles of several well-known people and list the strengths and weaknesses of each.

  2. Building Personal Credibility- Understanding Different Communication Style:

    The next section shifts the focus inward to each participant's personal communication style. Using the Business Training Works' signature diagnostic tool, The Communication Jungle, participants will learn to identify their own behavioral styles, the styles of their coworkers and clients, and how to adjust for better communication.

  3. Be SMART- Goal Setting for Peak Performance:

    Delegating and setting realistic and manageable goals are critical skills for managers and supervisors to possess. This segment explores the components of SMART goals and allows participants to practice delegating and communicating goals and expectations to the people they supervise. Special emphasis is placed on developing employees and grooming them for additional opportunities.

  4. Know-It-Alls, Talkers, and Bullies- Managing Hecklers:

    It is sometimes said that "there is one in every group." A difficult person makes the job of a presenter a challenge at best. Learning how to manage those audience members who "don't want to be there" is an essential skill of top speakers. This module explores handling difficult people and challenging situations.

  5. Difficult Personalities and Difficult Situations- Dealing with Challenges:

    In this segment, participants develop solutions for effectively managing difficult personalities and difficult situations. From "negaholics" to backstabbers, and whiners to minimal contributors, participants discuss better ways in which to communicate and manage those whose actions make the process harder.

  6. Stop Shaking in Your Shoes- How to Overcome the Fear of Public Speaking:

    Fear is a reason many people do not enjoy public speaking. This segment looks at the reasons for fear and techniques to overcome it. Participants will be given a checklist for projecting the best possible image. Say goodbye to "um," "ah," and "you know".

  7. Flipcharts, Power Point, and Slides- Effective Visual Aids:

    Choosing and using visual aids are integral parts of many presentations. This program concludes with a review of available options and the benefits and drawbacks of each.

Other Information

Cost: $2199 + HST
Duration: 2 Days (10 am to 5 pm with one hour lunch break)
Class Size: 1-3 participants
Registration Deadline: 4 weeks from first day of workshop We offer a 10% discount for each additional participant.

Payment Options:

  1. Individuals wishing to pay through Visa/Mastercard/Amex can call us at 647-748-7770
  2. For organizations wishing to pay through a company cheque, please request an Invoice and mail a cheque pay able to " 1437467 Ontario Inc" and mail to: 4789 Yonge Street, Suite 1014, North York, ON M2N 0G3

For More information please call us at 1-647-748-7770 or Email us at: support@train4career.net