You Will Learn How To:
About this Course
- Demonstrate and model assertive behavior for win-win outcomes.
- Gain self-awareness of your attitudes, behavior patterns and habits.
- Develop a positive, proactive response to difficult behaviors.
- Exhibit confidence in your ability to address challenging situations.
- Enhance your skill set with proven tactics.
Workshop Activities
- Practicing assertive communication with scripts.
- Modeling assertive behavior options.
- Exhibiting confident body language that conveys your message.
- Applying assertiveness techniques to challenging situations.
- Profiling your conflict handling style.
- Giving and receiving structured feedback.
Assertiveness Essentials:
Recognizing modes of interactive behavior
- Considering critical attributes of assertive behavior.
- Identifying characteristics of non assertive behavior.
- Acknowledging areas of personal vulnerability and opportunity.
- Responding appropriately to manipulation or bullying.
Contextual and situational considerations
- Asserting 360 degrees: peers, direct-reports, bosses and vendors.
- Assessing the impact of organizational culture.
- Accommodating intercultural norms.
- Navigating power relationships within the organization.
Expressing Personal Power:
Pinpointing patterns of behavior
- Raising self-awareness.
- Exploring how identity, fear and habits impact results.
- The role of personal history.
- Creating new personal effectiveness.
Mapping how people handle conflict
- Enhancing your ability to respond to conflict.
- Recognizing your conflict style.
- Responding differently to different situations.
- Considering the role of Emotional and Social Intelligence.
Overcoming Challenging Situations:
Applying viable assertiveness techniques
- Deciding which situations call for assertiveness.
- Witnessing the dynamics of constructive and destructive interactions.
Adopting effective assertiveness strategies
- Developing options to respond productively.
- Identifying your assertiveness style and adapting your approach.
- Giving up blame and focusing on solutions.
- Seeing the win-win potential of cooperation.
- Finding the root cause through effective questioning.
Building Your Assertiveness Skill Set:
Committing to assertive and skillful consequence
- Developing powerful nonverbal communication.
- Accepting responsibility for resolution.
- Communicating clearly in complex situations.
- Initiating improved communication.
- Deflecting criticism and personal attacks.
Developing the tools
- The power of "I" statements.
- Saying "no" productively.
- Addressing difficult issues using the description approach.
- Pushing through resistance.
Mastering Assertiveness:
Establishing a proactive assertiveness style
- Taking time to think clearly.
- Responding to everyday situations.
- Modeling productive approaches.
- Giving and receiving feedback.
Practicing effective assertiveness principles
- Leveraging a four-step process model.
- Accurately assessing your situation.
- Targeting desired outcomes.
- Measuring results.
Launching Your Assertiveness Plan:
Constructing an assertiveness action plan
- Adopting an attitude of responsibility and mutual respect.
- Committing to timelines and outcomes.
- Prioritizing changes in assertive behavior.
Putting the "action" into the assertiveness action plan
- Constructing a blueprint for your action plan.
- Reinforcing your newly developed assertiveness skills.
- Scheduling time to assess progress.
- Modifying your action plan to accommodate change.
- Practicing assertive behaviors.
