Assertiveness Skills- Three Days WorkShop

Course Overview

You Will Learn How To:

About this Course

  1. Demonstrate and model assertive behavior for win-win outcomes.
  2. Gain self-awareness of your attitudes, behavior patterns and habits.
  3. Develop a positive, proactive response to difficult behaviors.
  4. Exhibit confidence in your ability to address challenging situations.
  5. Enhance your skill set with proven tactics.

Workshop Activities

  1. Practicing assertive communication with scripts.
  2. Modeling assertive behavior options.
  3. Exhibiting confident body language that conveys your message.
  4. Applying assertiveness techniques to challenging situations.
  5. Profiling your conflict handling style.
  6. Giving and receiving structured feedback.

Assertiveness Essentials:

Recognizing modes of interactive behavior

  1. Considering critical attributes of assertive behavior.
  2. Identifying characteristics of non assertive behavior.
  3. Acknowledging areas of personal vulnerability and opportunity.
  4. Responding appropriately to manipulation or bullying.

Contextual and situational considerations

  1. Asserting 360 degrees: peers, direct-reports, bosses and vendors.
  2. Assessing the impact of organizational culture.
  3. Accommodating intercultural norms.
  4. Navigating power relationships within the organization.


Expressing Personal Power:

Pinpointing patterns of behavior

  1. Raising self-awareness.
  2. Exploring how identity, fear and habits impact results.
  3. The role of personal history.
  4. Creating new personal effectiveness.

Mapping how people handle conflict

  1. Enhancing your ability to respond to conflict.
  2. Recognizing your conflict style.
  3. Responding differently to different situations.
  4. Considering the role of Emotional and Social Intelligence.

Overcoming Challenging Situations:

Applying viable assertiveness techniques

  1. Deciding which situations call for assertiveness.
  2. Witnessing the dynamics of constructive and destructive interactions.


Adopting effective assertiveness strategies

  1. Developing options to respond productively.
  2. Identifying your assertiveness style and adapting your approach.
  3. Giving up blame and focusing on solutions.
  4. Seeing the win-win potential of cooperation.
  5. Finding the root cause through effective questioning.

Building Your Assertiveness Skill Set:

Committing to assertive and skillful consequence

  1. Developing powerful nonverbal communication.
  2. Accepting responsibility for resolution.
  3. Communicating clearly in complex situations.
  4. Initiating improved communication.
  5. Deflecting criticism and personal attacks.

Developing the tools

  1. The power of "I" statements.
  2. Saying "no" productively.
  3. Addressing difficult issues using the description approach.
  4. Pushing through resistance.

Mastering Assertiveness:

Establishing a proactive assertiveness style

  1. Taking time to think clearly.
  2. Responding to everyday situations.
  3. Modeling productive approaches.
  4. Giving and receiving feedback.

Practicing effective assertiveness principles

  1. Leveraging a four-step process model.
  2. Accurately assessing your situation.
  3. Targeting desired outcomes.
  4. Measuring results.

Launching Your Assertiveness Plan:

Constructing an assertiveness action plan

  1. Adopting an attitude of responsibility and mutual respect.
  2. Committing to timelines and outcomes.
  3. Prioritizing changes in assertive behavior.

Putting the "action" into the assertiveness action plan

  1. Constructing a blueprint for your action plan.
  2. Reinforcing your newly developed assertiveness skills.
  3. Scheduling time to assess progress.
  4. Modifying your action plan to accommodate change.
  5. Practicing assertive behaviors.

Other Information

Cost: $3199 + HST
Duration: 3 Days (10 am to 5 pm with one hour lunch break)
Class Size: 1-3 participants
Registration Deadline: 4 weeks from first day of workshop We offer a 10% discount for each additional participant.

Payment Options:

  1. Individuals wishing to pay through Visa/Mastercard/Amex can call us at 647-748-7770
  2. For organizations wishing to pay through a company cheque, please request an Invoice and mail a cheque pay able to " 1437467 Ontario Inc" and mail to: 4789 Yonge Street, Suite 1014, North York, ON M2N 0G3

For More information please call us at 1-647-748-7770 or Email us at: support@train4career.net